/* RIKOR HELPDESK v2.7.0 Enhanced - ПОЛНАЯ ФУНКЦИОНАЛЬНОСТЬ */

:root {
    /* Корпоративная палитра Rikor */
    --rikor-primary: #1e40af;
    --rikor-primary-light: #3b82f6;
    --rikor-primary-dark: #1e3a8a;
    --rikor-secondary: #64748b;
    --rikor-accent: #0ea5e9;
    --rikor-success: #10b981;
    --rikor-warning: #f59e0b;
    --rikor-error: #ef4444;
    --rikor-info: #06b6d4;

    /* Светлая тема */
    --rikor-bg-primary: #f8fafc;
    --rikor-bg-secondary: #ffffff;
    --rikor-bg-tertiary: #f1f5f9;
    --rikor-bg-hover: #e2e8f0;
    --rikor-bg-active: #cbd5e1;
    --rikor-text-primary: #1e293b;
    --rikor-text-secondary: #475569;
    --rikor-text-muted: #64748b;
    --rikor-text-light: #94a3b8;
    --rikor-border: #e2e8f0;
    --rikor-border-light: #f1f5f9;
    --rikor-border-dark: #cbd5e1;

    /* Цвета меню для светлой темы */
    --menu-active-bg: linear-gradient(135deg, #dbeafe, #f0f9ff);
    --menu-active-text: #1e40af;
    --menu-active-border: #3b82f6;
    --menu-hover-bg: rgba(59, 130, 246, 0.08);
    --menu-hover-text: #1e3a8a;
    --menu-focus-shadow: 0 0 0 3px rgba(59, 130, 246, 0.12);

    /* Тени */
    --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
    --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
    --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
    --shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);

    /* Переходы */
    --transition-fast: 0.15s cubic-bezier(0.4, 0, 0.2, 1);
    --transition-normal: 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    --transition-slow: 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}

/* ТЕМНАЯ ТЕМА */
[data-theme="dark"] {
    --rikor-bg-primary: #0f172a;
    --rikor-bg-secondary: #1e293b;
    --rikor-bg-tertiary: #334155;
    --rikor-bg-hover: #475569;
    --rikor-bg-active: #64748b;
    --rikor-text-primary: #f1f5f9;
    --rikor-text-secondary: #cbd5e1;
    --rikor-text-muted: #94a3b8;
    --rikor-text-light: #64748b;
    --rikor-border: #334155;
    --rikor-border-light: #475569;
    --rikor-border-dark: #64748b;

    /* Улучшенные цвета меню для темной темы */
    --menu-active-bg: linear-gradient(135deg, #1e40af, #3b82f6);
    --menu-active-text: #ffffff;
    --menu-active-border: #60a5fa;
    --menu-hover-bg: rgba(59, 130, 246, 0.15);
    --menu-hover-text: #dbeafe;
    --menu-focus-shadow: 0 0 0 3px rgba(59, 130, 246, 0.25);

    /* Улучшенные тени для темной темы */
    --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.3);
    --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.4), 0 2px 4px -1px rgba(0, 0, 0, 0.3);
    --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.5), 0 4px 6px -2px rgba(0, 0, 0, 0.4);
    --shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.6), 0 10px 10px -5px rgba(0, 0, 0, 0.5);
}

/* ГЛОБАЛЬНЫЙ RESET */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

html {
    height: 100%;
    overflow: hidden;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    background-color: var(--rikor-bg-primary);
    color: var(--rikor-text-primary);
    font-size: 14px;
    line-height: 1.6;
    transition: background-color var(--transition-normal), color var(--transition-normal);
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    height: 100%;
    overflow: hidden;
}

/* СТРУКТУРА ПРИЛОЖЕНИЯ */
#app {
    display: flex;
    height: 100vh;
    overflow: hidden;
}

/* SIDEBAR */
.sidebar {
    width: 280px;
    background: var(--rikor-bg-secondary);
    border-right: 1px solid var(--rikor-border);
    display: flex;
    flex-direction: column;
    transition: all var(--transition-normal);
    z-index: 100;
    box-shadow: var(--shadow-sm);
    flex-shrink: 0;
}

.sidebar__brand {
    padding: 24px 20px;
    border-bottom: 1px solid var(--rikor-border-light);
    display: flex;
    align-items: center;
    gap: 12px;
    position: relative;
    flex-shrink: 0;
}

.sidebar__logo {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--rikor-primary), var(--rikor-primary-light));
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 20px;
    box-shadow: var(--shadow-md);
    transition: transform var(--transition-fast);
}

.sidebar__logo:hover {
    transform: scale(1.05);
}

.sidebar__brand-text {
    flex: 1;
}

.sidebar__title {
    font-size: 18px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 2px;
}

.sidebar__subtitle {
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.theme-toggle {
    width: 36px;
    height: 36px;
    border: none;
    background: var(--rikor-bg-tertiary);
    border-radius: 8px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-fast);
    color: var(--rikor-text-secondary);
}

.theme-toggle:hover {
    background: var(--rikor-primary);
    color: white;
    transform: scale(1.1);
    box-shadow: var(--shadow-md);
}

.theme-toggle:focus {
    outline: none;
    box-shadow: var(--menu-focus-shadow);
}

/* НАВИГАЦИЯ SIDEBAR */
.sidebar__nav {
    flex: 1;
    padding: 20px 0;
    overflow-y: auto;
}

.sidebar__link {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 14px 20px;
    margin: 0 12px 4px;
    text-decoration: none;
    color: var(--rikor-text-secondary);
    transition: all var(--transition-fast);
    position: relative;
    font-weight: 500;
    border-radius: 10px;
    font-size: 14px;
}

.sidebar__link:hover {
    background: var(--menu-hover-bg);
    color: var(--menu-hover-text);
    transform: translateX(2px);
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.12);
}

.sidebar__link.active {
    background: var(--menu-active-bg);
    color: var(--menu-active-text);
    font-weight: 600;
    border: 1px solid var(--menu-active-border);
    box-shadow:
        0 2px 8px rgba(59, 130, 246, 0.25),
        inset 0 1px 0 rgba(255, 255, 255, 0.1);
    transform: translateX(4px);
}

.sidebar__badge {
    background: linear-gradient(135deg, var(--rikor-error), #dc2626);
    color: white;
    font-size: 10px;
    font-weight: 600;
    padding: 3px 7px;
    border-radius: 10px;
    margin-left: auto;
    box-shadow: var(--shadow-sm);
    min-width: 18px;
    text-align: center;
}

.sidebar__profile {
    padding: 20px;
    border-top: 1px solid var(--rikor-border-light);
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
}

.sidebar__avatar {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--rikor-accent), var(--rikor-primary-light));
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 600;
    font-size: 14px;
    box-shadow: var(--shadow-sm);
}

.sidebar__profile-info {
    flex: 1;
    min-width: 0;
}

.sidebar__name {
    font-size: 14px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sidebar__role {
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.sidebar__status {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    flex-shrink: 0;
    border: 2px solid var(--rikor-bg-secondary);
}

.sidebar__status.online { background: var(--rikor-success); }
.sidebar__status.away { background: var(--rikor-warning); }
.sidebar__status.busy { background: var(--rikor-error); }
.sidebar__status.offline { background: var(--rikor-text-light); }

/* ОСНОВНОЙ КОНТЕНТ */
.main-content {
    flex: 1;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    background: var(--rikor-bg-primary);
}

.breadcrumb {
    padding: 16px 24px;
    background: var(--rikor-bg-secondary);
    border-bottom: 1px solid var(--rikor-border-light);
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: var(--rikor-text-muted);
    flex-shrink: 0;
}

.breadcrumb i {
    color: var(--rikor-primary);
}

.breadcrumb span:last-child {
    color: var(--rikor-text-primary);
    font-weight: 500;
}

.content {
    flex: 1;
    padding: 24px;
    overflow-y: auto;
    overflow-x: hidden;
}

/* ЗАГРУЗКА */
.loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    min-height: 300px;
    text-align: center;
    gap: 16px;
}

/* КНОПКИ */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 20px;
    border: 2px solid transparent;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-fast);
    text-decoration: none;
    font-family: inherit;
    background: none;
    min-height: 44px;
}

.btn:focus {
    outline: none;
    box-shadow: var(--menu-focus-shadow);
}

.btn--small {
    padding: 8px 12px;
    font-size: 12px;
    min-height: 32px;
}

.btn--primary {
    background: linear-gradient(135deg, var(--rikor-primary), var(--rikor-primary-light));
    color: white;
    border-color: var(--rikor-primary);
    box-shadow: var(--shadow-sm);
}

.btn--primary:hover {
    background: linear-gradient(135deg, var(--rikor-primary-dark), var(--rikor-primary));
    transform: translateY(-1px);
    box-shadow: var(--shadow-md);
}

.btn--secondary {
    background: var(--rikor-bg-secondary);
    color: var(--rikor-text-primary);
    border-color: var(--rikor-border-dark);
}

.btn--secondary:hover {
    background: var(--rikor-bg-hover);
    border-color: var(--rikor-border-dark);
}

.btn--success {
    background: linear-gradient(135deg, var(--rikor-success), #059669);
    color: white;
    border-color: var(--rikor-success);
}

.btn--success:hover {
    background: linear-gradient(135deg, #059669, #047857);
    transform: translateY(-1px);
}

.btn--warning {
    background: linear-gradient(135deg, var(--rikor-warning), #d97706);
    color: white;
    border-color: var(--rikor-warning);
}

.btn--warning:hover {
    background: linear-gradient(135deg, #d97706, #b45309);
    transform: translateY(-1px);
}

.btn--error,
.btn--danger {
    background: linear-gradient(135deg, var(--rikor-error), #dc2626);
    color: white;
    border-color: var(--rikor-error);
}

.btn--error:hover,
.btn--danger:hover {
    background: linear-gradient(135deg, #dc2626, #b91c1c);
    transform: translateY(-1px);
}

.btn--info {
    background: linear-gradient(135deg, var(--rikor-info), #0891b2);
    color: white;
    border-color: var(--rikor-info);
}

.btn--info:hover {
    background: linear-gradient(135deg, #0891b2, #0e7490);
    transform: translateY(-1px);
}

/* ЗНАЧКИ */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    border: 1px solid transparent;
}

.badge--primary {
    background: rgba(30, 64, 175, 0.12);
    color: var(--rikor-primary);
    border-color: rgba(30, 64, 175, 0.2);
}

.badge--success {
    background: rgba(16, 185, 129, 0.12);
    color: var(--rikor-success);
    border-color: rgba(16, 185, 129, 0.2);
}

.badge--warning {
    background: rgba(245, 158, 11, 0.12);
    color: var(--rikor-warning);
    border-color: rgba(245, 158, 11, 0.2);
}

.badge--error {
    background: rgba(239, 68, 68, 0.12);
    color: var(--rikor-error);
    border-color: rgba(239, 68, 68, 0.2);
}

.badge--info {
    background: rgba(6, 182, 212, 0.12);
    color: var(--rikor-info);
    border-color: rgba(6, 182, 212, 0.2);
}

.badge--secondary {
    background: rgba(100, 116, 139, 0.12);
    color: var(--rikor-secondary);
    border-color: rgba(100, 116, 139, 0.2);
}

/* МОДАЛЬНЫЕ ОКНА */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.6);
    z-index: 1000;
    backdrop-filter: blur(8px);
    animation: fadeIn 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.modal-container {
    background: var(--rikor-bg-secondary);
    border-radius: 16px;
    box-shadow: var(--shadow-xl);
    z-index: 1001;
    max-width: 90vw;
    max-height: 90vh;
    overflow: hidden;
    animation: slideUp 0.4s cubic-bezier(0.34, 1.56, 0.64, 1);
    border: 1px solid var(--rikor-border);
    width: 100%;
    max-width: 800px;
    display: flex;
    flex-direction: column;
}

.modal-header {
    padding: 24px 24px 0;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    flex-shrink: 0;
}

.modal-title {
    font-size: 20px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    display: flex;
    align-items: center;
    gap: 8px;
}

.modal-subtitle {
    font-size: 14px;
    color: var(--rikor-text-muted);
    margin-top: 4px;
}

.modal-close {
    width: 36px;
    height: 36px;
    border: none;
    background: var(--rikor-bg-tertiary);
    border-radius: 8px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-fast);
    color: var(--rikor-text-secondary);
}

.modal-close:hover {
    background: var(--rikor-error);
    color: white;
    transform: scale(1.1);
}

.modal-body {
    padding: 24px;
    flex: 1;
    overflow-y: auto;
}

/* ДОПОЛНИТЕЛЬНЫЕ СТИЛИ ДЛЯ V2.7.0 - СОЗДАНИЕ ТИКЕТОВ И ПРОСМОТР СТАТЕЙ */

.create-ticket-modal {
    width: 900px;
    max-width: 95vw;
    max-height: 90vh;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
    margin-bottom: 20px;
}

@media (max-width: 768px) {
    .form-row {
        grid-template-columns: 1fr;
        gap: 16px;
    }
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 20px;
}

.form-group label {
    font-size: 14px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    display: flex;
    align-items: center;
    gap: 6px;
}

.required {
    color: var(--rikor-error);
    font-size: 14px;
}

.form-group input,
.form-group select,
.form-group textarea {
    padding: 12px 16px;
    border: 2px solid var(--rikor-border);
    border-radius: 8px;
    background: var(--rikor-bg-secondary);
    color: var(--rikor-text-primary);
    font-family: inherit;
    font-size: 14px;
    transition: all var(--transition-fast);
    min-height: 44px;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--rikor-primary);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.12);
}

.form-group small {
    font-size: 12px;
    color: var(--rikor-text-muted);
    margin-top: 4px;
}

.form-group textarea {
    resize: vertical;
    min-height: 120px;
}

.form-actions {
    display: flex;
    gap: 12px;
    justify-content: flex-end;
    margin-top: 24px;
    padding-top: 20px;
    border-top: 1px solid var(--rikor-border-light);
}

/* СТИЛИ ДЛЯ ПРОСМОТРА СТАТЕЙ */
.article-view-modal {
    width: 900px;
    max-width: 95vw;
    max-height: 90vh;
}

.article-view-container {
    display: flex;
    flex-direction: column;
    gap: 24px;
}

.article-meta-header {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-top: 8px;
}

.rating-display,
.views-display {
    display: flex;
    align-items: center;
    gap: 4px;
    font-size: 13px;
    color: var(--rikor-text-muted);
}

.rating-display i {
    color: var(--rikor-warning);
}

.views-display i {
    color: var(--rikor-info);
}

.article-author-info {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px;
    background: var(--rikor-bg-tertiary);
    border-radius: 12px;
    border: 1px solid var(--rikor-border);
}

.author-details {
    display: flex;
    align-items: center;
    gap: 12px;
}

.author-avatar {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--rikor-accent), var(--rikor-primary-light));
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 600;
    font-size: 16px;
    box-shadow: var(--shadow-sm);
}

.author-text {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.author-name {
    font-size: 16px;
    font-weight: 600;
    color: var(--rikor-text-primary);
}

.publish-date,
.update-date {
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.article-actions {
    display: flex;
    gap: 8px;
}

.article-content-view {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 24px;
    border: 1px solid var(--rikor-border);
    line-height: 1.7;
}

.article-content-view h1,
.article-content-view h2,
.article-content-view h3,
.article-content-view h4 {
    color: var(--rikor-text-primary);
    margin: 24px 0 16px;
    font-weight: 600;
}

.article-content-view h1 {
    font-size: 24px;
    border-bottom: 2px solid var(--rikor-border);
    padding-bottom: 8px;
}

.article-content-view h2 {
    font-size: 20px;
}

.article-content-view h3 {
    font-size: 18px;
}

.article-content-view h4 {
    font-size: 16px;
}

.article-content-view p {
    color: var(--rikor-text-secondary);
    margin-bottom: 16px;
}

.article-content-view strong {
    color: var(--rikor-text-primary);
    font-weight: 600;
}

.article-content-view em {
    color: var(--rikor-text-secondary);
    font-style: italic;
}

.article-content-view code {
    background: var(--rikor-bg-tertiary);
    padding: 2px 6px;
    border-radius: 4px;
    font-family: 'Monaco', 'Menlo', monospace;
    font-size: 13px;
    color: var(--rikor-primary);
}

.article-content-view ul,
.article-content-view ol {
    padding-left: 24px;
    margin-bottom: 16px;
}

.article-content-view li {
    color: var(--rikor-text-secondary);
    margin-bottom: 8px;
}

.article-tags-section,
.article-attachments-section,
.similar-articles-section {
    background: var(--rikor-bg-tertiary);
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--rikor-border);
}

.article-tags-section h4,
.article-attachments-section h4,
.similar-articles-section h4 {
    font-size: 14px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 12px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.article-tags {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.tag {
    background: rgba(59, 130, 246, 0.1);
    color: var(--rikor-primary);
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 500;
}

.tag.clickable {
    cursor: pointer;
    transition: all var(--transition-fast);
}

.tag.clickable:hover {
    background: var(--rikor-primary);
    color: white;
    transform: translateY(-1px);
}

.attachments-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.attachment-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px;
    background: var(--rikor-bg-secondary);
    border-radius: 8px;
    border: 1px solid var(--rikor-border);
}

.attachment-name {
    flex: 1;
    font-size: 14px;
    color: var(--rikor-text-primary);
}

.attachment-size {
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.similar-articles-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.similar-article-item {
    padding: 16px;
    background: var(--rikor-bg-secondary);
    border-radius: 8px;
    border: 1px solid var(--rikor-border);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.similar-article-item:hover {
    background: var(--rikor-bg-hover);
    transform: translateY(-1px);
}

.similar-article-item h5 {
    font-size: 14px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 8px;
}

.similar-meta {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.article-rating-section {
    background: var(--rikor-bg-tertiary);
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--rikor-border);
    text-align: center;
}

.article-rating-section h4 {
    font-size: 16px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

.rating-buttons {
    display: flex;
    justify-content: center;
    gap: 12px;
    flex-wrap: wrap;
}

/* КОМПАКТНЫЕ МОДАЛЬНЫЕ ОКНА ТИКЕТОВ */
.ticket-modal-compact {
    width: 700px;
    max-width: 90vw;
    max-height: 85vh;
}

.modal-header.compact {
    padding: 20px 24px 16px;
    border-bottom: 1px solid var(--rikor-border);
    background: var(--rikor-bg-tertiary);
}

.ticket-title-section {
    flex: 1;
    margin-right: 16px;
}

.modal-title.compact {
    font-size: 18px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 12px;
    line-height: 1.3;
}

.ticket-badges {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.ticket-id {
    font-family: 'Monaco', 'Menlo', monospace;
    font-size: 11px;
    padding: 4px 8px;
    background: var(--rikor-bg-secondary);
    border: 1px solid var(--rikor-border-dark);
    border-radius: 6px;
    color: var(--rikor-text-muted);
}

.status-badge, .priority-badge {
    font-size: 10px;
    font-weight: 700;
    padding: 4px 8px;
    border-radius: 12px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.modal-body.compact {
    flex: 1;
    overflow-y: auto;
    padding: 0;
}

.ticket-compact-container {
    display: flex;
    flex-direction: column;
    padding: 20px 24px;
    gap: 20px;
}

.section {
    background: var(--rikor-bg-tertiary);
    border-radius: 12px;
    padding: 16px;
    border: 1px solid var(--rikor-border);
}

.section h4 {
    font-size: 14px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 12px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.description-text {
    color: var(--rikor-text-secondary);
    line-height: 1.6;
    font-size: 14px;
}

.info-grid-compact {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.info-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 6px 0;
    border-bottom: 1px solid var(--rikor-border-light);
}

.info-row:last-child {
    border-bottom: none;
}

.info-row .label {
    font-size: 12px;
    font-weight: 600;
    color: var(--rikor-text-muted);
    min-width: 120px;
}

.info-row .value {
    font-size: 13px;
    color: var(--rikor-text-primary);
    display: flex;
    align-items: center;
    gap: 6px;
    text-align: right;
}

.participants-grid {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.participant {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: 12px;
    background: var(--rikor-bg-secondary);
    border-radius: 8px;
    border: 1px solid var(--rikor-border);
}

.participant .label {
    font-size: 11px;
    font-weight: 600;
    color: var(--rikor-text-muted);
    text-transform: uppercase;
}

.participant .value {
    font-size: 14px;
    font-weight: 600;
    color: var(--rikor-text-primary);
}

.participant .date {
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.time-info {
    display: flex;
    justify-content: space-between;
    gap: 16px;
}

.time-item {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 12px;
    background: var(--rikor-bg-secondary);
    border-radius: 8px;
    border: 1px solid var(--rikor-border);
}

.time-item .label {
    font-size: 11px;
    color: var(--rikor-text-muted);
    margin-bottom: 4px;
}

.time-item .value {
    font-size: 16px;
    font-weight: 600;
    color: var(--rikor-primary);
}

.status-buttons {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.status-btn {
    padding: 8px 12px;
    border: 2px solid var(--rikor-border-dark);
    border-radius: 6px;
    background: var(--rikor-bg-secondary);
    color: var(--rikor-text-secondary);
    font-size: 12px;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-fast);
    text-transform: capitalize;
}

.status-btn:hover {
    background: var(--rikor-bg-hover);
    border-color: var(--rikor-primary);
    color: var(--rikor-primary);
}

.status-btn.active {
    background: var(--rikor-primary);
    border-color: var(--rikor-primary);
    color: white;
    font-weight: 600;
}

.replies-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
    max-height: 200px;
    overflow-y: auto;
}

.reply-compact {
    background: var(--rikor-bg-secondary);
    border-radius: 8px;
    padding: 12px;
    border: 1px solid var(--rikor-border);
}

.reply-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.reply-author {
    display: flex;
    align-items: center;
    gap: 8px;
}

.author-avatar-small {
    width: 24px;
    height: 24px;
    background: linear-gradient(135deg, var(--rikor-accent), var(--rikor-primary-light));
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 600;
    font-size: 10px;
}

.author-name {
    font-size: 13px;
    font-weight: 600;
    color: var(--rikor-text-primary);
}

.reply-date {
    font-size: 11px;
    color: var(--rikor-text-muted);
}

.reply-message {
    font-size: 13px;
    color: var(--rikor-text-secondary);
    line-height: 1.5;
}

.quick-reply-form {
    background: var(--rikor-bg-secondary);
    border-radius: 8px;
    padding: 16px;
    border: 1px solid var(--rikor-border);
    margin-top: 12px;
}

.quick-reply-form textarea {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--rikor-border);
    border-radius: 6px;
    background: var(--rikor-bg-tertiary);
    color: var(--rikor-text-primary);
    font-family: inherit;
    font-size: 13px;
    line-height: 1.4;
    resize: vertical;
    transition: all var(--transition-fast);
    margin-bottom: 12px;
}

.quick-reply-form textarea:focus {
    outline: none;
    border-color: var(--rikor-primary);
    box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.1);
}

.reply-actions {
    display: flex;
    justify-content: flex-end;
}

/* ФАЙЛЫ */
.file-upload-area {
    border: 2px dashed var(--rikor-border);
    border-radius: 12px;
    padding: 40px;
    text-align: center;
    transition: all var(--transition-fast);
    cursor: pointer;
    background: var(--rikor-bg-tertiary);
    margin-bottom: 16px;
}

.file-upload-area:hover {
    border-color: var(--rikor-primary);
    background: var(--rikor-bg-hover);
}

.file-upload-area.dragover {
    border-color: var(--rikor-primary);
    background: rgba(30, 64, 175, 0.05);
}

.file-upload-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
}

.file-upload-content i {
    font-size: 48px;
    color: var(--rikor-primary);
    margin-bottom: 8px;
}

.file-upload-content span {
    font-size: 16px;
    font-weight: 600;
    color: var(--rikor-text-primary);
}

.file-upload-content small {
    font-size: 13px;
    color: var(--rikor-text-muted);
}

.selected-files-list,
.attachments-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-top: 12px;
}

.file-item,
.attachment-item {
    background: var(--rikor-bg-secondary);
    border: 1px solid var(--rikor-border);
    border-radius: 8px;
    padding: 12px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.file-info {
    flex: 1;
    display: flex;
    align-items: center;
    gap: 12px;
}

.file-info.invalid {
    opacity: 0.6;
}

.file-details {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.file-name {
    font-weight: 500;
    color: var(--rikor-text-primary);
}

.file-size {
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.file-info .error {
    font-size: 11px;
    color: var(--rikor-error);
}

.remove-file-btn {
    width: 24px;
    height: 24px;
    border: none;
    background: var(--rikor-error);
    border-radius: 4px;
    color: white;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-fast);
}

.remove-file-btn:hover {
    background: #dc2626;
    transform: scale(1.1);
}

/* GRID */
.grid {
    display: grid;
    gap: 24px;
    margin: 0;
}

.grid--2 { grid-template-columns: repeat(2, 1fr); }
.grid--3 { grid-template-columns: repeat(3, 1fr); }
.grid--4 { grid-template-columns: repeat(4, 1fr); }

@media (max-width: 1200px) {
    .grid--4 { grid-template-columns: repeat(2, 1fr); }
    .grid--3 { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 768px) {
    .grid--4, .grid--3, .grid--2 { grid-template-columns: 1fr; }
}

/* КАРТОЧКИ */
.card {
    background: var(--rikor-bg-secondary);
    border-radius: 16px;
    padding: 24px;
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--rikor-border);
    transition: all var(--transition-fast);
    position: relative;
    margin-bottom: 24px;
}

.card:hover {
    box-shadow: var(--shadow-md);
    transform: translateY(-1px);
}

.error-card {
    border-left: 4px solid var(--rikor-error);
}

/* STAT CARDS */
.stat-card {
    background: var(--rikor-bg-secondary);
    border-radius: 16px;
    padding: 24px;
    border: 1px solid var(--rikor-border);
    transition: all var(--transition-fast);
    position: relative;
    overflow: hidden;
    min-height: 160px;
    display: flex;
    flex-direction: column;
}

.stat-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.stat-card-icon {
    width: 48px;
    height: 48px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 20px;
    margin-bottom: 16px;
    box-shadow: var(--shadow-sm);
    flex-shrink: 0;
}

.stat-card-value {
    font-size: 32px;
    font-weight: 700;
    color: var(--rikor-text-primary);
    margin-bottom: 8px;
    line-height: 1;
}

.stat-card-label {
    font-size: 14px;
    color: var(--rikor-text-muted);
    margin-bottom: 12px;
    font-weight: 500;
}

.stat-card-trend {
    display: flex;
    align-items: center;
    gap: 4px;
    font-size: 12px;
    font-weight: 600;
    margin-top: auto;
}

.stat-card-trend.trend--up { color: var(--rikor-success); }
.stat-card-trend.trend--down { color: var(--rikor-error); }

/* CHART CARDS */
.chart-card {
    background: var(--rikor-bg-secondary);
    border-radius: 16px;
    padding: 24px;
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--rikor-border);
    position: relative;
    margin-bottom: 24px;
    height: 400px;
    display: flex;
    flex-direction: column;
}

.card__header {
    flex-shrink: 0;
    margin-bottom: 20px;
    padding-bottom: 16px;
    border-bottom: 1px solid var(--rikor-border-light);
}

.card__header h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 4px;
}

.card__header p {
    font-size: 13px;
    color: var(--rikor-text-muted);
}

.chart-container {
    flex: 1;
    position: relative;
    min-height: 0;
    width: 100%;
    overflow: hidden;
}

.chart-container canvas {
    width: 100% !important;
    height: 100% !important;
    max-width: 100% !important;
    max-height: 100% !important;
}

/* СТРАНИЦЫ */
.page-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 20px;
    margin-bottom: 24px;
    padding: 24px;
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    border: 1px solid var(--rikor-border);
}

.page-title h1 {
    font-size: 28px;
    font-weight: 700;
    color: var(--rikor-text-primary);
    margin-bottom: 4px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.page-title p {
    font-size: 14px;
    color: var(--rikor-text-muted);
}

.page-actions {
    display: flex;
    gap: 12px;
}

/* ТИКЕТЫ */
.tickets-filters {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--rikor-border);
}

.filter-group {
    display: flex;
    gap: 12px;
    align-items: center;
    flex-wrap: wrap;
}

.filter-group select,
.filter-group input[type="text"] {
    padding: 8px 12px;
    border: 1px solid var(--rikor-border);
    border-radius: 6px;
    background: var(--rikor-bg-primary);
    color: var(--rikor-text-primary);
    font-size: 14px;
    transition: all var(--transition-fast);
}

.filter-group input[type="text"] {
    min-width: 200px;
}

.filter-group select:focus,
.filter-group input[type="text"]:focus {
    outline: none;
    border-color: var(--rikor-primary);
    box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.1);
}

.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.ticket-card {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--rikor-border);
    cursor: pointer;
    transition: all var(--transition-fast);
    position: relative;
}

.ticket-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
    border-color: var(--rikor-primary);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
}

.ticket-id-priority {
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-content {
    margin-bottom: 16px;
}

.ticket-title {
    font-size: 18px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 8px;
    line-height: 1.3;
}

.ticket-description {
    color: var(--rikor-text-secondary);
    line-height: 1.5;
    margin-bottom: 12px;
}

.ticket-device {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--rikor-text-muted);
    font-size: 13px;
}

.ticket-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-top: 16px;
    border-top: 1px solid var(--rikor-border-light);
}

.ticket-meta {
    display: flex;
    gap: 16px;
    flex-wrap: wrap;
}

.meta-item {
    display: flex;
    align-items: center;
    gap: 6px;
    color: var(--rikor-text-muted);
    font-size: 13px;
}

.ticket-stats {
    display: flex;
    gap: 12px;
}

.stat-item {
    display: flex;
    align-items: center;
    gap: 4px;
    color: var(--rikor-text-muted);
    font-size: 12px;
}

/* ПОЛЬЗОВАТЕЛИ */
.users-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 20px;
}

.user-card {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--rikor-border);
    cursor: pointer;
    transition: all var(--transition-fast);
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
}

.user-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.user-avatar-section {
    position: relative;
    margin-bottom: 16px;
}

.user-avatar {
    width: 64px;
    height: 64px;
    background: linear-gradient(135deg, var(--rikor-accent), var(--rikor-primary-light));
    border-radius: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 600;
    font-size: 24px;
    box-shadow: var(--shadow-md);
}

.user-status {
    position: absolute;
    bottom: 4px;
    right: 4px;
    width: 16px;
    height: 16px;
    border-radius: 50%;
    border: 3px solid var(--rikor-bg-secondary);
    background: var(--rikor-success);
}

.user-status.online { background: var(--rikor-success); }
.user-status.away { background: var(--rikor-warning); }
.user-status.busy { background: var(--rikor-error); }
.user-status.offline { background: var(--rikor-text-light); }

.user-info h3 {
    font-size: 18px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 4px;
}

.user-position {
    font-size: 14px;
    color: var(--rikor-text-secondary);
    font-weight: 500;
    margin-bottom: 2px;
}

.user-department {
    font-size: 13px;
    color: var(--rikor-text-muted);
    margin-bottom: 8px;
}

.user-email {
    font-size: 13px;
    color: var(--rikor-primary);
    margin-bottom: 16px;
}

.user-stats {
    display: flex;
    justify-content: center;
    gap: 16px;
    margin-bottom: 12px;
    padding: 12px;
    background: var(--rikor-bg-tertiary);
    border-radius: 8px;
    width: 100%;
}

.user-stats .stat-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 4px;
    font-size: 12px;
    color: var(--rikor-text-muted);
}

.user-role {
    margin-top: auto;
}

/* KNOWLEDGE BASE */
.knowledge-articles {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(400px, 1fr));
    gap: 20px;
}

.article-card {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--rikor-border);
    cursor: pointer;
    transition: all var(--transition-fast);
    height: fit-content;
}

.article-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.article-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 12px;
    gap: 12px;
}

.article-header h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    line-height: 1.3;
    flex: 1;
}

.article-meta {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 6px;
    flex-shrink: 0;
}

.rating {
    display: flex;
    align-items: center;
    gap: 4px;
    color: var(--rikor-warning);
    font-size: 13px;
    font-weight: 600;
}

.article-content p {
    color: var(--rikor-text-secondary);
    line-height: 1.5;
    margin-bottom: 12px;
}

.article-footer {
    padding-top: 12px;
    border-top: 1px solid var(--rikor-border-light);
}

.article-stats {
    display: flex;
    justify-content: space-between;
    align-items: center;
    color: var(--rikor-text-muted);
    font-size: 12px;
    gap: 12px;
}

.article-stats span {
    display: flex;
    align-items: center;
    gap: 4px;
}

/* НАСТРОЙКИ */
.settings-page .page-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
}

.settings-container {
    display: flex;
    flex-direction: column;
    gap: 24px;
}

.settings-section {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 24px;
    border: 1px solid var(--rikor-border);
}

.settings-section h3 {
    font-size: 18px;
    font-weight: 600;
    color: var(--rikor-text-primary);
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.settings-group {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.setting-item {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.setting-item label {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 14px;
    color: var(--rikor-text-primary);
}

.setting-item small {
    font-size: 12px;
    color: var(--rikor-text-muted);
}

/* ПЕРЕКЛЮЧАТЕЛИ */
.toggle-switch {
    display: flex;
    align-items: center;
    gap: 12px;
    cursor: pointer;
}

.toggle-switch input[type="checkbox"] {
    display: none;
}

.toggle-slider {
    position: relative;
    width: 48px;
    height: 24px;
    background: var(--rikor-border-dark);
    border-radius: 12px;
    transition: all var(--transition-fast);
}

.toggle-slider::before {
    content: '';
    position: absolute;
    top: 2px;
    left: 2px;
    width: 20px;
    height: 20px;
    background: white;
    border-radius: 50%;
    transition: all var(--transition-fast);
    box-shadow: var(--shadow-sm);
}

.toggle-switch input[type="checkbox"]:checked + .toggle-slider {
    background: var(--rikor-primary);
}

.toggle-switch input[type="checkbox"]:checked + .toggle-slider::before {
    transform: translateX(24px);
}

.toggle-label {
    display: flex;
    align-items: center;
    gap: 8px;
    font-weight: 500;
}

.system-info {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.info-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 8px 0;
    border-bottom: 1px solid var(--rikor-border-light);
}

.info-item:last-child {
    border-bottom: none;
}

.settings-actions {
    display: flex;
    gap: 12px;
    justify-content: center;
    padding: 24px;
    background: var(--rikor-bg-tertiary);
    border-radius: 12px;
    border: 1px solid var(--rikor-border);
}

/* ПОИСК И ФИЛЬТРЫ */
.knowledge-search,
.tickets-filters {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 20px;
    border: 1px solid var(--rikor-border);
}

.search-group,
.filter-group {
    display: flex;
    gap: 16px;
    align-items: center;
    flex-wrap: wrap;
}

.search-group input,
.filter-group input,
.filter-group select {
    padding: 10px 16px;
    border: 2px solid var(--rikor-border);
    border-radius: 8px;
    background: var(--rikor-bg-primary);
    color: var(--rikor-text-primary);
    font-size: 14px;
    transition: all var(--transition-fast);
    min-width: 200px;
}

.search-group input:focus,
.filter-group input:focus,
.filter-group select:focus {
    outline: none;
    border-color: var(--rikor-primary);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.12);
}

/* TEMPLATE BUTTONS */
.template-buttons {
    display: flex;
    gap: 12px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

.template-btn {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 12px 16px;
    border: 2px solid var(--rikor-border);
    border-radius: 8px;
    background: var(--rikor-bg-secondary);
    color: var(--rikor-text-secondary);
    cursor: pointer;
    transition: all var(--transition-fast);
    font-size: 13px;
}

.template-btn:hover {
    border-color: var(--rikor-primary);
    background: var(--rikor-primary);
    color: white;
}

.template-btn.active {
    border-color: var(--rikor-primary);
    background: var(--rikor-primary);
    color: white;
}

/* УВЕДОМЛЕНИЯ */
.notifications {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 1100;
    max-width: 420px;
}

.notification {
    background: var(--rikor-bg-secondary);
    border-radius: 12px;
    padding: 16px;
    margin-bottom: 12px;
    box-shadow: var(--shadow-lg);
    border-left: 4px solid var(--rikor-primary);
    animation: slideInRight 0.4s cubic-bezier(0.34, 1.56, 0.64, 1);
    display: flex;
    align-items: flex-start;
    gap: 12px;
    border: 1px solid var(--rikor-border);
    transition: all var(--transition-normal);
}

.notification--success { 
    border-left-color: var(--rikor-success);
    background: linear-gradient(90deg, rgba(16, 185, 129, 0.05), var(--rikor-bg-secondary));
}

.notification--warning { 
    border-left-color: var(--rikor-warning);
    background: linear-gradient(90deg, rgba(245, 158, 11, 0.05), var(--rikor-bg-secondary));
}

.notification--error { 
    border-left-color: var(--rikor-error);
    background: linear-gradient(90deg, rgba(239, 68, 68, 0.05), var(--rikor-bg-secondary));
}

.notification--info { 
    border-left-color: var(--rikor-info);
    background: linear-gradient(90deg, rgba(6, 182, 212, 0.05), var(--rikor-bg-secondary));
}

.notification__icon {
    flex-shrink: 0;
    width: 20px;
    height: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.notification__icon i {
    font-size: 16px;
}

.notification--success .notification__icon { color: var(--rikor-success); }
.notification--warning .notification__icon { color: var(--rikor-warning); }
.notification--error .notification__icon { color: var(--rikor-error); }
.notification--info .notification__icon { color: var(--rikor-info); }

.notification__content {
    flex: 1;
}

.notification__message {
    color: var(--rikor-text-primary);
    font-size: 14px;
    line-height: 1.4;
}

/* FAB */
.fab {
    position: fixed;
    bottom: 24px;
    right: 24px;
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--rikor-primary), var(--rikor-primary-light));
    border: none;
    color: white;
    font-size: 20px;
    cursor: pointer;
    box-shadow: var(--shadow-lg);
    transition: all var(--transition-normal);
    z-index: 900;
}

.fab:hover {
    transform: scale(1.15) rotate(45deg);
    box-shadow: var(--shadow-xl);
}

.fab-menu {
    position: fixed;
    bottom: 90px;
    right: 24px;
    z-index: 950;
}

.fab-menu__item {
    display: flex;
    align-items: center;
    gap: 12px;
    background: var(--rikor-bg-secondary);
    border: 1px solid var(--rikor-border);
    padding: 14px 18px;
    border-radius: 12px;
    margin-bottom: 10px;
    cursor: pointer;
    transition: all var(--transition-normal);
    box-shadow: var(--shadow-md);
    color: var(--rikor-text-primary);
    white-space: nowrap;
    animation: slideInRight 0.3s cubic-bezier(0.34, 1.56, 0.64, 1) backwards;
}

.fab-menu__item:nth-child(2) { animation-delay: 0.1s; }
.fab-menu__item:nth-child(3) { animation-delay: 0.2s; }

.fab-menu__item:hover {
    background: var(--rikor-primary);
    color: white;
    transform: translateX(-6px) scale(1.05);
    box-shadow: var(--shadow-xl);
}

/* СТАТУС СИСТЕМЫ */
.system-status {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.status-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 0;
    border-bottom: 1px solid var(--rikor-border-light);
}

.status-item:last-child {
    border-bottom: none;
}

.text-success { color: var(--rikor-success); }
.text-info { color: var(--rikor-info); }
.text-warning { color: var(--rikor-warning); }
.text-error { color: var(--rikor-error); }

/* EMPTY STATE */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--rikor-text-muted);
}

.empty-state i {
    font-size: 64px;
    color: var(--rikor-text-light);
    margin-bottom: 20px;
}

.empty-state h3 {
    font-size: 20px;
    color: var(--rikor-text-secondary);
    margin-bottom: 8px;
}

.empty-state p {
    margin-bottom: 24px;
}

/* UTILITIES */
.hidden { display: none !important; }
.mb-4 { margin-bottom: 20px; }
.mt-2 { margin-top: 8px; }
.text-center { text-align: center; }
.text-left { text-align: left; }
.text-right { text-align: right; }
.p-2 { padding: 8px; }
.p-4 { padding: 16px; }

/* АНИМАЦИИ */
@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(20px) scale(0.95);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

@keyframes slideInRight {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

.fade-in {
    animation: fadeIn 0.3s ease-out;
}

.slide-up {
    animation: slideUp 0.4s cubic-bezier(0.34, 1.56, 0.64, 1);
}

/* RESPONSIVE */
@media (max-width: 1200px) {
    .page-header {
        flex-direction: column;
        align-items: stretch;
        gap: 16px;
    }

    .create-ticket-modal,
    .article-view-modal {
        width: 95vw;
        max-height: 90vh;
    }

    .ticket-modal-compact {
        width: 95vw;
        max-height: 85vh;
    }

    .form-row {
        grid-template-columns: 1fr;
    }

    .author-details {
        flex-direction: column;
        text-align: center;
    }

    .article-actions {
        flex-direction: column;
    }
}

@media (max-width: 768px) {
    .sidebar {
        position: fixed;
        left: -280px;
        z-index: 200;
        height: 100vh;
        transition: left var(--transition-normal);
    }

    .sidebar.active {
        left: 0;
    }

    .main-content {
        width: 100%;
    }

    .content {
        padding: 16px;
    }

    .fab {
        bottom: 20px;
        right: 20px;
        width: 52px;
        height: 52px;
    }

    .fab-menu {
        bottom: 80px;
        right: 20px;
    }

    .modal-container {
        width: 95vw !important;
        height: 90vh !important;
        margin: 5vh auto;
    }

    .users-grid {
        grid-template-columns: 1fr;
    }

    .knowledge-articles {
        grid-template-columns: 1fr;
    }

    .filter-group,
    .search-group {
        flex-direction: column;
        align-items: stretch;
    }

    .filter-group input[type="text"],
    .search-group input {
        min-width: unset;
        width: 100%;
    }

    .ticket-footer {
        flex-direction: column;
        align-items: stretch;
        gap: 12px;
    }

    .article-stats {
        flex-direction: column;
        gap: 8px;
        align-items: flex-start;
    }

    .settings-actions {
        flex-direction: column;
    }

    .ticket-badges,
    .status-buttons,
    .rating-buttons {
        justify-content: center;
    }

    .time-info {
        flex-direction: column;
        gap: 12px;
    }

    .article-meta-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
    }
}

@media (max-width: 480px) {
    .stat-card {
        padding: 16px;
        min-height: 120px;
    }

    .stat-card-value {
        font-size: 24px;
    }

    .chart-card {
        height: 300px;
        padding: 16px;
    }

    .ticket-card,
    .user-card,
    .article-card {
        padding: 16px;
    }

    .notifications {
        left: 10px;
        right: 10px;
        max-width: unset;
    }

    .ticket-modal-compact,
    .create-ticket-modal,
    .article-view-modal {
        width: 100vw;
        height: 100vh;
        border-radius: 0;
        max-width: 100vw;
        max-height: 100vh;
    }

    .modal-header {
        padding: 16px;
    }

    .modal-body {
        padding: 16px;
    }

    .ticket-compact-container {
        padding: 16px;
        gap: 16px;
    }

    .section {
        padding: 12px;
    }
}